Unionen is improving their digital advisory support together with their members
Background: In a survey among the members who have been calling the Swedish trade union Unionen for advisory support, 60% of them had first tried to find help at the union website. The reason why they decided to call the support was that they could not find the right help online or that they did not trust the general information given on the platform to be relevant for them as individuals. This is the reason for why Unionen wanted to develop their online platform in order to meet the needs of their members to more easily access relevant individual information, instead of calling the advisory support.
