Expedition Mondial teamed up with Designit to support this telecom provider to create a more customer centric development approach in order to bridge the gap between the customers needs and context and the engineers actual development. This in order to make sure that they are not only prioritizing the right problems in their back logs but also solving them in the right way.
The year long collaboration has resulted in developing and incorporating a customer centric process, tailored to the organizations unique prerequisites. The work has included co-creating the process together with the clients team, piloting it with real customers and refining the process according to our learnings. A main goal of the project has been to scale the customer centric way of working within the organisation, thus making more of an impact. So great emphasis has been on training the organization in the mindset and tools as well as connecting the customer centric module to the existing development process.